Refund and Returns Policy
Refund and Returns Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds
We offer a full refund on most items within 30 days of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation.
To initiate a refund, please contact us at support@supplysync.shop. Once we receive your returned item and verify its eligibility for a refund, we will process your refund and notify you via email. Please note that it may take several business days for the refund to appear in your account, depending on your payment method and bank processing times.
Returns
If you receive a defective or damaged item, we will gladly exchange it for a new one or provide a full refund. Please contact us at support@supplysync.shop within 7 days of receiving the item to initiate a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation.
Please note that we do not offer returns or exchanges on items that have been used or damaged after delivery. We also do not cover return shipping costs, unless the item is defective or damaged.
How to return an item
To return an item, please contact us at support@supplysync.shop with your order number and a description of the issue. We will provide you with instructions on how to return the item.
Please note that we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Shipping
Customers are responsible for the cost of return shipping given the item is not defective or damaged.
Please note that we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact us
If you have any questions about our Refunds and Returns Policy, please contact us at support@supplysync.shop.